AI email-triage agent
Found the opportunity, led discovery and shipped an agent that resolves a third of simple tickets and routes every email automatically.
Group Product Manager · Sydney
10+ years leading product at Mastercard, Randstad and high-growth operators across APAC. Now building with AI, at work and on the side.
$3M+
saved a year in licensing with an in-house ATS/CRM
33%
of simple support tickets resolved by an AI agent
$500K
monthly gross profit uplift from a new marketplace
80%
less payroll timesheet handling after launching myONCALL
Products I've led from idea to launch.
Found the opportunity, led discovery and shipped an agent that resolves a third of simple tickets and routes every email automatically.
Reworked the flagship lease-to-own product with flexible terms, opening new customer segments and moving 63 hard-to-shift vehicles.
A two-sided staffing marketplace built from scratch. Lifted Education fill rate by 10%.
An in-house platform built for a third of the cost of SaaS, rolled out across China, Singapore, Malaysia and ANZ.
Things I'm building with AI to stay hands-on.
This site. Designed and built with Claude as my first build project.
A simple weights tracker for iPhone and Apple Watch.